pkk365 Privacy Policy

1. Data Controller

1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide through the pkk365 platform (https://pkk365.app) is pkk365 ("pkk365," "we," "us," "our").

1.2 If you have any questions regarding the collection or use of your personal data by pkk365, you may contact our Data Privacy team at: [email protected]. We aim to respond to all privacy-related enquiries within 7 working days.

2. Personal Data We Collect

2.1 pkk365 collects personal data through multiple touchpoints across the Platform. The categories of data we collect are set out below:

2.1 Registration Data

When you create a pkk365 account, we collect: your full legal name, date of birth, email address, Pakistani mobile number, and residential address. This data is mandatory — without it, we cannot create or maintain a pkk365 account for you.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") and Anti-Money Laundering ("AML") obligations, pkk365 collects copies of: your Computerised National Identity Card ("CNIC"), proof of address documents (such as utility bills or bank statements), and in some cases, a selfie or live photograph for identity matching purposes.

2.3 Financial Data

pkk365 collects records of all financial transactions you conduct on the Platform, including deposit amounts, withdrawal requests, bonus credits, and bet settlements. We also collect identifiers for your linked payment accounts (JazzCash account number, Easypaisa registered mobile, HBL/UBL/Meezan Bank/Bank Alfalah account reference) to enable deposits and withdrawals. We do not store raw bank card numbers.

2.4 Technical & Usage Data

pkk365 automatically collects certain technical data when you access the Platform, including: IP address, device type and model, operating system, browser type and version, session timestamps, pages visited, games played, bet history, and in-app navigation patterns. This data is collected via server logs and first-party cookies.

2.5 Communications Data

When you contact pkk365 support via live chat or email, we retain records of those communications — including the content of messages, timestamps, and agent responses — for quality assurance, compliance, and dispute resolution purposes.

3. How pkk365 Uses Your Personal Data

3.1 pkk365 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, verifying, and securing your pkk365 account, including processing password resets, account closures, and self-exclusion requests.
• Payment Processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any future payment methods added to the Platform.
• Identity Verification & AML Compliance: Verifying your identity against CNIC records, screening against sanctions and PEP (Politically Exposed Persons) lists, and fulfilling our AML reporting obligations under applicable law.
• Service Delivery: Providing access to casino games, sports betting markets, live streaming, bonuses, and all other Platform features.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling patterns and enforcing deposit limits, self-exclusion periods, and other responsible gaming tools applied to your account.
• Customer Support: Responding to your enquiries, resolving disputes, and handling complaints submitted to pkk365.
• Marketing Communications: Sending promotional emails, SMS messages, and on-Platform notifications about bonuses and offers — subject to your communication preferences and opt-out rights described in Section 11.
• Platform Improvement: Analysing usage patterns, technical performance data, and player feedback to improve the pkk365 Platform, fix bugs, and optimise the user experience.
• Legal & Regulatory Compliance: Fulfilling pkk365's obligations under applicable laws, regulatory requirements, and court orders, including providing data to competent authorities when lawfully required.
• Fraud Prevention: Detecting and preventing fraudulent account registrations, payment fraud, bonus abuse, and other integrity violations against the Platform.

4. Legal Bases for Processing

4.1 pkk365 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform the contract between you and pkk365 — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with our AML, KYC, and regulatory reporting obligations under applicable law.
• Legitimate Interests: Processing conducted for pkk365's legitimate business interests, including fraud prevention, Platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Where you have provided explicit consent — for example, to receive marketing communications from pkk365. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Data Sharing & Third Parties

5.1 pkk365 does not sell, rent, or trade your personal data to unaffiliated third parties for their own independent marketing or commercial purposes.

5.2 pkk365 may share your personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other banking partners — to process deposits and withdrawals on your behalf.
• KYC / Identity Verification Providers: Third-party identity verification services used to validate CNIC documents, cross-reference name and address data, and conduct AML screening.
• Game Software Providers: Casino game studios (such as Evolution, Pragmatic Play, and similar providers) receive session identifiers and game result data as part of the technical integration required to serve games on the Platform. These providers operate under their own data protection frameworks.
• Regulatory & Law Enforcement Authorities: Where pkk365 is legally required to disclose personal data — for example, in response to a court order, regulatory enquiry, or AML investigation — such data will be disclosed to the relevant authority.
• IT & Hosting Service Providers: Cloud hosting, cybersecurity, and infrastructure providers that support the technical operation of the pkk365 Platform. These providers process data only under pkk365's instructions and are subject to confidentiality obligations.

6. Cookies & Tracking Technologies

6.1 pkk365 uses first-party cookies and similar tracking technologies to operate the Platform. Cookies are small text files stored on your device that enable core Platform functions such as maintaining your login session, remembering your preferences, and tracking your authenticated navigation across pages.

6.2 pkk365 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies without effectively opting out of using the Platform.
• Analytics Cookies: Used to understand how players interact with the pkk365 Platform — for example, which pages are most visited, where players drop off in registration flows, and which games are most popular. This data is used only in aggregated, anonymised form.
• Preference Cookies: Store your language preferences, display settings, and responsible gaming configuration.

6.3 pkk365 does not use third-party advertising cookies or retargeting pixels from external ad networks on the Platform. You may configure your browser to refuse cookies, though this may impair your ability to access certain features of the pkk365 Platform.

7. Data Retention

7.1 pkk365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law.

7.2 Account data — including registration information, KYC documents, transaction history, and betting records — is retained for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.

7.3 Customer support communications are retained for three (3) years from the date of the last interaction, unless the subject matter involves an ongoing dispute or legal proceeding, in which case records are retained until final resolution.

7.4 Technical log data (IP addresses, session logs) is retained for a maximum of twelve (12) months from the date of collection, after which it is deleted or anonymised.

7.5 Following the deletion of your personal data upon expiry of the applicable retention period, pkk365 will not be able to recover that data.

8. Security Measures

8.1 pkk365 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkk365 servers;
• Encrypted storage of sensitive personal data including KYC documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Two-factor authentication ("2FA") available to all players for account login security;
• Regular penetration testing and security audits of the pkk365 Platform infrastructure;
• Contractual security obligations imposed on all third-party data processors.

8.2 Notwithstanding the above, no data transmission over the internet or electronic storage system is completely secure. While pkk365 takes all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, pkk365 will notify affected players in accordance with applicable data protection law.

9. Your Data Rights

9.1 Subject to applicable law, you have the following rights in relation to personal data held by pkk365:

• Right of Access: You may request a copy of the personal data pkk365 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held about you. Note that corrections to core identity data (name, date of birth) require KYC re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that AML record-keeping requirements may prevent immediate erasure of certain data categories.
• Right to Restriction: You may request that pkk365 restrict processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data where pkk365 relies on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where pkk365 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

9.2 To exercise any of the above rights, contact pkk365 at [email protected]. pkk365 will respond within 30 days of receiving a valid request. pkk365 reserves the right to verify your identity before processing any data rights request.

10. Children's Privacy

10.1 The pkk365 Platform is strictly for adults aged 18 and above. pkk365 does not knowingly collect personal data from persons under 18 years of age. If pkk365 discovers that personal data has been collected from an individual under 18, that data will be deleted and the account closed immediately.

10.2 If you are a parent or guardian and have reason to believe a person under 18 has registered at pkk365 or is using your pkk365 account without your authorisation, please contact support immediately at [email protected].

11. Marketing Communications

11.1 With your consent, pkk365 may contact you via email, SMS, or in-Platform notifications with information about promotions, bonuses, new games, and other features of the pkk365 Platform relevant to Pakistani players — including PSL betting market alerts, slot tournaments, and seasonal promotions.

11.2 You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email sent by pkk365;
• Updating your notification and marketing preferences in your pkk365 account settings; or
• Contacting pkk365 support via live chat or email and requesting removal from marketing lists.

11.3 Opting out of marketing communications does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, or support responses — which are part of the service and cannot be opted out of while your account remains active.

11.4 pkk365 does not share your personal contact details with third parties for the purpose of those third parties conducting their own direct marketing to you.

12. Amendments to This Privacy Policy

12.1 pkk365 may update this Privacy Policy from time to time to reflect changes in applicable law, data processing practices, or Platform features. When material changes are made, pkk365 will notify registered players via email or an on-Platform notification banner prior to the changes taking effect.

12.2 The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how pkk365 handles your personal data.

13. Contact & Complaints

13.1 For any questions, requests, or complaints regarding pkk365's handling of your personal data, please contact us using the details below:

13.2 If you are not satisfied with pkk365's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.